How do I return an item?
Returns & Exchanges:
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 60 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item that is more to your liking.
Errors and Defects
In the event that we've made an error with your order or a product is defective, please call us immediately at 1-888-708-2019 or email us at firstname.lastname@example.org so that we can make it right! In cases of defective merchandise, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it.
Important Information Regarding Returns & Exchanges
We cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange or a return. If merchandise is returned in "as-new" condition within 90 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card/PayPal Account used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Pow!Science! Toys gift certificate.